The emphasis of this workshop is to help executives become skillful, confident, flexible and persuasive presenters.
The Power of a Smile and Staying Positive
Understanding the Customer’s Situation and not jumping to conclusions | Meeting Basic Needs (Feelings before Solution)
Turning Difficult Customers Around while maintaining your composure | Using Body Language to Your Advantage
Telephone Communication and Etiquette with tips and tricks for handing customer over the phone
Demonstrate Netiquette Email Etiquette with knowing the Do’s and Don’ts
Showing empathy to de-escalate anger to establish a foundation for continuous communication to handle objections and influence decision making
Deal with vulgarity, insults and legal and physical threats